Question 1

Who do I have to contact first...?

Accepted Answer

You can contact us first.
We can respond immediately, assess the damage, and help guide you through the entire process, including working with your insurance company.

Question 2

Can my remodeling contarctor do mold remediation?

Accepted Answer

Not all contractors are trained or certified to properly handle mold remediation.

Mold requires specific containment, safety procedures, and equipment to prevent cross-contamination.

We follow industry standards (IICRC) to ensure safe and effective remediation.

Question 3

How long it takes to complete a mitigation project?

Accepted Answer

Every project is different depending on the severity of the damage.
Most mitigation projects take between 2 to 5 days, while larger or more complex cases may take longer.

Our goal is always to act fast and minimize disruption to your home.

Question 4

Do i need to pay before or after services are performed?

Accepted Answer

It depends on the type of project and insurance involvement.
In many cases, we work directly with your insurance company to simplify the process.

We will clearly explain all costs and options before starting any work.

Question 5

Is this covered by insurance?

Accepted Answer

Many types of damage such as water, fire, and sudden incidents may be covered by insurance.
We can help assess your situation and guide you through the claims process.

Question 6

Still have questions?

Accepted Answer

Call or Text (505) 670-2000 — 24/7 Emergency Response

FAQ

Frequently asked questions